Effective date: 28 August 2026
Sizanani SolarEase Energy (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website, products and services.
1. Information we collect
- Personal details: name, contact information, identification numbers, billing details.
- Service data: energy usage information, installation preferences, project and service records.
- Technical data: IP address, browser type, device information and website usage patterns collected through cookies and similar technologies.
2. Lawful basis for processing
We process personal information only when one or more of the following apply:
- Consent: you have given clear permission for processing.
- Contractual necessity: processing is required to deliver products or services you have requested.
- Legal obligation: compliance with South African laws and regulatory requirements.
- Legitimate interest: processing supports business operations without infringing your rights or freedoms.
3. How we use your information
- Service provision: delivering renewable energy solutions, installations, maintenance and account management.
- Site assessments, applications and enquiries: when you book a site assessment, apply for rent-to-own, join our waitlist or send us a message on this website, we use the details you give us (such as your name, phone number, email and address or area) to contact you about that request and to plan your assessment.
- Communication: responding to enquiries, sending service updates and sharing relevant offers.
- Compliance and security: meeting regulatory obligations, preventing fraud and ensuring operational integrity.
- Service improvement: enhancing products, services and website functionality through analytics and user feedback.
The savings calculator and the “Do we work in your area?” check run in your browser. What you type into them is not stored unless you then submit a form.
4. Sharing of information
We do not sell personal information. We may share data only with:
- Service providers: accredited installers, IT support teams and operational partners that help us deliver our services.
- Regulatory authorities: when disclosure is legally required.
- Business transfers: in the event of a merger, acquisition or restructuring, where data may form part of business assets.
5. Your POPIA rights
Under POPIA, you have the right to:
- access your personal information;
- correct inaccurate or outdated data;
- have personal information deleted where lawful;
- object to certain processing;
- withdraw consent at any time;
- lodge a complaint with the Information Regulator.
6. Data security and retention
We use appropriate security measures, including encryption, secure servers and restricted access, to safeguard your personal information. We keep information only as long as necessary to meet contractual, operational or legal obligations.
7. Cookies and tracking technologies
Our website uses cookies to make it work, improve your experience and analyse website performance. You can manage or disable cookies in your browser settings, although some features may then not work as well.
8. Contact information
To exercise your POPIA rights or for privacy-related questions, please contact:
Sizanani SolarEase Energy
Email: mumsym@sizananiconnect.co.za
Phone: 011 523 3000
Address: 75 Grayston Drive, Sandton 2010, Gauteng, South Africa
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Phone: 010 023 5200